Privacy Policy

Effective Date: 18.05.2025 Last Updated: 19.05.2025

1. Introduction

Welcome to Verba AI. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, services, and software.

By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Verba AI is an AI-powered customer support platform designed for small and growing businesses. We make it easy for teams to launch multilingual, brand-aligned, no-code AI assistants that deliver real-time, personalized support.

Our mission is to make helpful, accessible AI available to everyone—no matter the language, industry, or scale. Whether you're in e-commerce, insurance, or local trades, Verba gives you the tools to offer support that works like you and for you.

We are a company committed to transparency, data protection, and responsible AI.

Legal Entity: [Insert your registered company name] Headquarters: [Insert full address] Website: www.verba.chat

3. What Information We Collect

We collect the following types of personal data:

a) Information You Provide

• Name
• Email address
• Company name
• Account credentials
• Communication preferences
• Feedback or inquiries you submit via email or forms

b) Automatically Collected Data

• IP address
• Device type
• Browser type
• Operating system
• Pages visited and time spent on the site
• Interaction logs with our AI chatbot

4. How We Use Your Information

We use your data to:

• Create and manage your account
• Provide access to our platform and services
• Improve our product based on usage data
• Respond to your inquiries and provide support
• Send service-related messages (e.g., onboarding tips, system updates)
• Send optional marketing communications (only if you opt in)
• Maintain security and prevent abuse

5. Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract - to provide the services you've requested
• Consent - for marketing communications
• Legitimate interests - to improve our services and prevent fraud
• Legal obligations - where required by law

6. Sharing Your Information

We may share your data with:

• Trusted third-party providers for hosting, email communication, analytics, and customer support tools
• Legal authorities if required to comply with legal obligations or enforce our terms

We never sell or rent your personal information.

7. Data Retention

We retain personal data only for as long as necessary to provide services or as required by law. If you close your account, we will delete or anonymize your data within 30 days, unless legal retention obligations apply.

8. Your Rights (GDPR and Other Laws)

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or incomplete data
• Request deletion of your data
• Object to or restrict data processing in certain situations
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us: privacy at verba dot chat.