Features Built For
Real Support
Everything you need to automate support without losing the human touch.
Omnichannel Support Platform
Every channel. One inbox.
More than a chatbot — Verba is a complete customer support platform. Conversations from WhatsApp, Instagram, Messenger, Facebook, email and your website's live chat arrive in one shared inbox, where Verba AI answers first and your team takes over whenever it matters.
- WhatsApp, Instagram, Messenger & Facebook in one place
- Email and website live chat, side by side
- Assign, tag and route conversations to the right agent
- Seamless AI → human handoff with full context
- Private team notes and canned replies
- One customer history across every channel
Can I update the delivery address for order #4821?
Requesting a refund for duplicate subscription charge.
Need to change my booking dates from Friday to Saturday.
External AI Assistant
Your customer-facing AI that lives on your website.
- Answers frequent questions instantly
- Available on web chat, widget, or voice
- Multilingual (50+ languages)
- Escalates complex cases to humans
Subject: Refund Request
Hi [Customer Name],
I've processed your refund of $49.00. You should see it within 3-5 business days.
Let me know if there's anything else!
Email AI Agent
The smart assistant for your support team.
- Drafts replies for emails & tickets
- Uses internal knowledge base
- Reduces response time by 80%
- Perfect for onboarding new agents
Multilingual Support
Speak every customer's language, fluently.
- 50+ languages supported
- Regional & industry adaptation
- Understands slang & cultural nuances
- Auto-detects customer language
+ 40 more languages
Internal AI Chatbot
Your company's always-on knowledge assistant for employees.
- Answers HR, policy & procedure questions
- Searches existing intranet documentation
- Reduces internal email & Slack noise
- Deployable in MS Teams & SharePoint
- Doubles as an onboarding assistant
In-App Support Widget
Instant AI support embedded directly inside your mobile app.
- Instant support without leaving the app
- Reduces call center workload
- Personalized responses based on user context
- Seamless SDK integration
"Hi, I'm calling to confirm your appointment on Friday at 10am..."
Voice Call Center Automation
AI-powered outbound calls — 24/7, zero wait times, infinite scale.
- Automated outbound AI voice calls
- Operates 24/7 — no busy lines
- Handles multiple calls simultaneously
- Human-like voice with simulated emotion
- Frees agents to focus on complex cases
Custom MCP
Model Context Protocol for deep system integration.
- Connect to any internal tool or API
- Execute actions on behalf of users
- Access databases & business logic
- Secure, sandboxed execution
Everything Else
No-Code Setup
No developers needed. Our team handles the technical setup.
Analytics
Track conversation insights, top intents, and drop-off points.
Fully Branded
Customize tone, personality, language, and visual identity.
Security & Compliance
Enterprise-grade encryption and GDPR-compliant data handling.
24/7 Automation
AI that works around the clock without scaling your team.
Seamless Integrations
Connect with Zendesk, Salesforce, Slack, and more.
Work Smarter, Not Harder
Join forward-thinking support teams automating their workflow with Verba.