Frequently Asked
Questions

Verba AI is a no-code, fully customizable AI customer support platform. It provides both an external AI assistant for your customers and an Email AI Agent for your support team — all from one platform.

Sign up for a free account, upload your knowledge base (FAQs, help center articles, past tickets, or product manuals), and Verba will be ready to assist your customers in minutes. No developers needed.

Not at all. Verba is a no-code platform. Our guided setup walks you through connecting your knowledge base, customizing your assistant, and going live — all without writing a single line of code.

Most teams are up and running in under 5 minutes. Upload your documents, choose your deployment channel, and your AI assistant is live.

The external assistant answers your customers' most frequent questions instantly. It supports web chat, embedded widgets, and multilingual conversations. When a query is too complex, it seamlessly escalates to a human agent.

The internal agent helps your support team by drafting replies to emails, tickets, and messages using your company's knowledge base and past conversations. It reduces response time while keeping humans in control.

Yes. Verba offers full multilingual support with regional and industry-specific adaptation. Your AI assistant speaks your customers' languages fluently and naturally.

Absolutely. You can customize the tone, personality, language, terminology, and visual identity to match your brand perfectly.

Verba offers actionable analytics including conversation insights, top customer intents, drop-off points, and unanswered questions — helping you continuously improve your support.

Yes. The Free plan includes an external AI assistant with Verba branding. It's a great way to test the platform and see the value before committing.

Verba uses feature-based pricing — you pay only for what you use. Add-ons include the Email AI Agent, voice support, CRM integrations, and custom knowledge bases. Pricing scales as your support needs grow.

No. You can start your free trial without a credit card. Upgrade anytime when you're ready.

Yes. Enterprise clients get a discovery workshop, tailored architecture & integrations, dedicated support, and custom governance. Contact our sales team to learn more.

Verba integrates with your existing CRM, helpdesk, email platforms, and more. We also support custom MCP (Model Context Protocol) integrations for advanced use cases.

You can upload FAQs, help center articles, internal documents, past support tickets, product manuals, and any other text-based knowledge your team relies on.

Yes. Verba uses industry-standard encryption, secure infrastructure, and strict access controls. Visit our Security page for full details on our compliance and data protection practices.

Absolutely. Verba is built to scale — from startups handling a few dozen conversations to enterprises managing thousands per day. The AI works 24/7 without increasing your team size.

You can reach us via our Contact page, email at info@verba.chat, or through the in-app support chat. Our team is here to help.

Yes. You can cancel or downgrade your plan at any time. There are no long-term contracts or hidden fees.

No. Verba is designed to amplify your team, not replace it. It handles repetitive questions automatically and assists agents with suggested replies — so your team can focus on complex, high-value interactions.